Returns Policy
Returns Policy
If you would like to return an item, please review the information below and follow the steps to request your return.
1. Requesting a Return
To request a return, please visit our returns portal:
https://account.bowtastic.co.uk
Return requests must be submitted within 14 days of receiving your parcel.
Once your return request has been approved, you may send the item back to us.
2. Returning Your Item
Customers are responsible for the cost of returning items to us.
When sending your return, please ensure that all items are:
- Unused and unworn
- In their original condition
- Returned with their original packaging
- Still attached to their original backing cards, where applicable
- Still in their original cellophane packaging, where applicable
- Securely packaged to prevent damage during transit
Items must be returned in a condition that allows them to be resold.
We strongly recommend obtaining a proof of postage receipt when sending your return.
Bowtastic Hair Accessories cannot accept responsibility for returns that are lost or damaged during transit.
3. Condition of Returned Items
All returned items must be unused, unworn and in their original condition and packaging.
Returns may be rejected, or a deduction may be made from your refund, if items are returned without their original packaging or show signs of:
- Wear or use
- Hair products, fragrances, cosmetics, or chemicals
- Damage caused by handling or misuse
- Alterations or modifications
- Missing backing cards, cellophane or other original packaging
- Any other condition that means the item is no longer suitable for resale
For hygiene reasons, hair accessories that appear to have been worn or used cannot be restocked and may not be eligible for a refund.
If an item is returned in a condition that does not meet these requirements, we reserve the right to reject the return or deduct up to the full value of the affected item from the refund.
4. Restocking Fee & Shipping Costs
All approved returns are subject to a 20% restocking fee.
The restocking fee is calculated against the value of the returned goods and will be deducted from the refund.
Original shipping costs are non-refundable. This applies whether you paid the full shipping cost, a reduced shipping rate, or qualified for free shipping.
Where free or reduced shipping was provided, the current standard shipping rate applicable to the order will be deducted from the refund.
For example, if you qualified for free shipping, the applicable standard delivery charge will still be deducted from your refund.
Customers are also responsible for the cost of returning the goods to us.
5. Refunds
Refunds are processed within 5 working days of receiving and inspecting the returned items.
The refund amount will be calculated after taking into account:
- The 20% restocking fee
- Any original shipping costs paid
- The current standard shipping rate where free or reduced shipping was provided
- Any applicable additional courier or delivery charges incurred
- Any deductions required due to the condition of returned items
We are unable to refund any additional charges incurred through private carriers or alternative shipping services chosen by the customer.
Where an item is confirmed to be faulty or we have sent an incorrect item, the above deductions relating to standard returns will not normally apply.
6. Returned Parcels
If a parcel is returned to us due to customer-related issues, including:
- An incorrect or incomplete address being provided at checkout
- Failure to collect the parcel from the courier
- Failure to arrange redelivery
- Refusal of delivery
- Failure to accept the delivery
- Any other customer-related issue resulting in the parcel being returned to us
the parcel will be treated as a returned order.
A 20% restocking fee will apply and the original shipping cost will not be refunded.
If the order originally qualified for free or reduced shipping, the current standard shipping rate applicable to the order will be deducted from the refund.
Any additional costs charged to Bowtastic by the courier as a result of the parcel being returned may also be deducted from the refund amount at our discretion.
This may include additional delivery, return-to-sender, handling or other courier charges incurred as a result of the parcel being returned.
A refund will only be processed once the returned parcel has been received by Bowtastic and inspected.
7. Responsibility for Returned Parcels
Customers are responsible for ensuring:
- Their delivery address is entered correctly at checkout
- Returned parcels are sent using a reliable postal service
- Items are packaged securely
- Proof of postage is retained until the return has been processed
Bowtastic Hair Accessories cannot be held responsible for returned parcels that are lost, damaged or undelivered while being returned to us.
If a returned parcel does not arrive with us, we will be unable to issue a refund until the parcel is received.
8. Delivery Address Responsibility
Customers are responsible for providing a complete and accurate delivery address at checkout.
Bowtastic cannot accept liability for delivery issues caused by incorrect or incomplete addresses provided when placing an order.
If an order has already been processed or despatched, we may not be able to amend the delivery address.
Any additional courier charges resulting from an incorrect or incomplete address may be deducted from any refund due, where applicable.
9. Chargebacks & Payment Disputes
By placing an order with Bowtastic, you agree to contact us first to give us the opportunity to resolve any issues before initiating a payment dispute or chargeback with your payment provider.
We are always happy to help resolve issues quickly and fairly.
Submitting a chargeback without contacting us first may delay resolution while the payment provider reviews the case.
Need Help?
If you have any questions regarding returns, please contact us:
We will always do our best to help.