Bowtastic FAQ – All Your Questions Answered

Welcome to Bowtastic’s FAQ page! Here you’ll find answers to the most common questions about orders, delivery, products, discounts, returns, and general care.

If your question isn’t listed, our friendly customer service team is happy to help: support@bowtastic.co.uk

Orders & Delivery

Where is my order?
Once your order has been dispatched, you’ll receive a despatch email. This means the courier has collected your parcel. Delivery times are estimates; please allow the courier to deliver and check safe places or neighbours if delayed.

My tracking number isn’t working

  • If you paid for Royal Mail Tracked 48 or 24, you can track your parcel using the number provided.

  • If you did not pay for tracked shipping, the number in your confirmation is a reference only.

  • If your tracked number isn’t working, contact us so we can investigate.

I haven’t received my order

  • UK: Allow 6 working days from despatch.

  • International: Allow 7 working days from despatch.

If tracking shows delivered but you cannot locate it, contact Royal Mail first. Bowtastic cannot be responsible for lost or stolen parcels.

My delivery address is wrong – can it be changed?
Email us immediately. If your order has already been dispatched, it must return to us before we can resend, and additional postage will apply. Always double-check your address at checkout.

Can you split my order into multiple packages?
No – all items in a single order are sent together in one parcel.

Can you combine two orders?
No – each order is processed and shipped separately.

Which box will my order come in?
Your order may arrive in a white letterbox or brown parcel box depending on contents. Boxes are for postage only and are not gift boxes.

My gift bag was empty – why?
Gift bags are delivered empty. You can fill them with items from your order.

Where is the bow cards in my order?
Clearance or discounted items to not include backing cards as they are often heavily reduced. If you require backing cards with your order, please email prior or post placing an order. We can supply them loose in an order but we do need to know before the order is dispatched.

What happens if a product is out of stock?
If an item is unavailable, we will notify you as soon as possible. You can choose to wait for restock or receive a refund.

Payments & Pricing

What payment methods do you accept?
We accept all major debit/credit cards and PayPal.

Is it safe to pay online?
Yes – all payments are securely processed through trusted payment providers.

What if my payment fails?
Check that your card details are correct and that you have sufficient funds. If issues persist, contact your bank or PayPal, then reach out to us for guidance.

Products & Materials

Are your hair accessories suitable for all ages?
Check the age guidance on each product. Accessories are not toys and must be used under adult supervision.

Do your bows match school uniform colours?
Yes! We offer a free ribbon sample service to help you match the exact or closest colour to your school uniform.

Can I wash or clean my bows?
Spot cleaning is recommended. Avoid harsh chemicals, heat, water, cosmetics, and fragrances to maintain quality.

How should I store my bows?
Store in a dry place away from direct sunlight and moisture. Avoid folding or crushing to maintain shape.

Discounts & Promotions

How do I use a discount code?
Enter your code in the “Discount Code” field in your shopping cart and click Apply. Codes are one-time use and cannot be combined with other discounts.

How do I claim my subscriber discount?
Sign up for the newsletter and confirm via email. Discount applies to the subscription email only and can only be used once per customer. Contact us if it does not work.

Tell me about “10 for £10” offers
Only products in the “10 for £10” section qualify. Add multiples of 10 to your basket; discounts are applied at checkout. Once the order is placed, it cannot be changed.

How do I get a free bundle?
Spend £20+ and add a bundle from the qualifying section to your basket. No code needed – discount applies at checkout. Only one free bundle per order. Cannot be combined with other offers.

Returns & Faulty Items

What do I do if my bow is faulty or damaged?
Contact us at support@bowtastic.co.uk with your order number and photos of the item. Do not return faulty items unless instructed; we usually offer a replacement or refund directly.

Can I return items I’ve worn or used?
No – for hygiene reasons, items must be unused and in original condition to qualify for a return.

What happens if I receive the wrong item?
Contact us immediately. We will advise on a return or replacement as quickly as possible.

Items that become faulty after 90 days
Items are covered under our 90-day policy. Faulty items reported after 90 days are not eligible for a refund.

Order Changes & Issues

My order is wrong – can it be changed?
We usually cannot change orders once they’ve been placed. However, if you email us immediately after placing your order, we will try our best to help.

Please note: our customer service email (support@bowtastic.co.uk) is not monitored continuously while orders are being processed, as order fulfilment takes priority. Acting quickly gives us the best chance to assist you.

Still Have Questions?

If your question isn’t listed here, contact our friendly customer service team:

Email: support@bowtastic.co.uk

We aim to respond as quickly as possible to ensure your Bowtastic experience is smooth and enjoyable.